1. PERSONAL BANKING
  2. CHANNELS
  3. Internet Banking

Personal Internet Banking

  • PERSONAL INTERNET BANKING

     

How to Register

Offer convenient online services such as Account Information, Domestic Funds transfer, Overseas Remittances, Fixed Deposit Placement, etc. in a secured manner.

How to Register for UOB (China) Personal Internet Banking:

● If you are not a UOB (China) customer, please visit any UOB (China) Branch/Sub-branch providing Personal Financial Services.
to open an account and apply for UOB (China) Personal Internet Banking.

● If you are a UOB (China) customer, please register at any UOB (China) Branch/Sub-branch providing Personal Financial Services.

Account Information

Account Information

Account Summary.

View your Different UOB (China) Accounts Balance at a Glance

Enquiry your Online Activity History

Enquiry your Online Transaction Status

Fund Transfer & Remittance

Fund Transfer & Remittance

Make Transfers to UOB (China) or Other Bank
Account (Recurring / Scheduled Transfer also available) Anytime
Anywhere.One Stop Overseas Remittances Service
Covering 46 Countries in Different Regions

Fixed Deposit

Fixed Deposit

Up to 11 Currencies and Multiple Deposit
Tenors for your Easy Choice

Online Appointment

Online Appointment

Make Appointment for Wealth Management Service
Offer a Wide Range of Financial Solutions Cater to your Needs

FX Rate Inquiry

FX Rate Inquiry

Foreign Exchange Rate Inquiry

Customer Service

Customer Service

Change Personal Particulars/ Login Password
Manage UniAlerts Settings/Authorization
Change Transaction Limits

Forget User Name/Password

If you forget your online banking username or login password, you can click “Forgot username or password?” on the online banking login page to open the online application form. After verification, you can get the username or reset the online banking login password. Once reset, you can log in to online banking or mobile banking with your new password immediately. You can also fill in the Maintenance Form to reset your password at any UOB (China) Branch/Sub-branch providing Personal Financial Services.
If you need to unlock the online banking user name (due to wrong login password or SMS OTP input exceeds the limit) and try again the log in, please call our hotline 400-166-6388 (business day 9:00-18:00) for assistance.

Online Security

UOB (China) Personal Internet Banking has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions which employs:

● Multiple levels of firewalls 

- Multiple levels of firewalls act as a barrier between the bank system and Internet to protect your account and personal information.

● 128-bit Secure Sockets Layer (SSL) encryption 

- 128-bit Secure Sockets Layer (SSL) is one of the strongest encryption technologies in the world for commercial purposes. All the data - exchanged between you and the bank system will be encrypted to avoid information reveal.

● Two-Factor Authentication (SMS-OTP) 

- Two-Factor Authentication (SMS-OTP) provides an additional layer of security for verifying the identity of a UOB (China) Personal Internet - Banking customer. 

- Two-Factor Authentication (SMS-OTP) is required when you are performing the full access mode login, or submitting a high risk transaction.

● Third Party transfer control 

- Daily limit, total daily transaction number and annual cumulative limit controls. 

- Extra safety questions (3FA) need to be passed in the execution of 3rd party transfers when exceeding the stipulated limit.

● Timeout handling 

- You will be logged out of your Internet banking session after a period of inactivity to ensure that your account and details are not - compromised.

● Account lock 

- If unauthorized personnel intends to login your Personal Internet Banking account , the account will be locked right after several failed attempts. To unlock - the account, please call the UOB (China) Hotline or visit UOB(China) branch/sub-branch for help.

● Personal information privacy 

- Keep confidential of your internet banking username and password is not compromised. Do remember the password, don’t write it down or disclose it to - anyone. The bank staff will not request for your username or password for any reasons. 

- You need to periodically modify your internet banking password. Password must be 8 to 24 characters without space. Your password is also case-sensitive - and must be the combination of numeric and alphanumeric.

FAQ

Application and Use

To use UOB (China) Personal Internet Banking, you need to have at least one of the following accounts* with the UOB China:

  • Current Account
  • Savings Account
  • Time/Fixed Deposit
  • Investment Account (excluding QDII and UT)
  • Loan Account

*You would need to be either a personal or joint-alternate ('AND/OR') account holder. Note: Joint/And accounts with multiple signing conditions cannot be linked. 

No, UOB (China) Personal Internet Banking is currently a free service. However, charges apply for some transactions, such as remittance services.

Please apply for UOB (China) Personal Internet Banking at any UOB (China) Branch/Sub-branch providing Personal Financial Services.

Please visit any UOB (China) Branch/Sub-branch providing Personal Financial Services to open an account and apply for UOB（China）Personal Internet Banking.

You can only have one set of Username and Password.

Once you have selected your preferred UOB (China) Personal Internet Banking Username, you will not be able to change it. For security reasons, choose a Username which will not be easily known to a third party.

Yes, you can do so by selecting 'Customer Service' > 'Change Password' after you login to UOB (China) Personal Internet Banking. As a security measure, change your Password periodically. To learn more about safeguarding your password, please refer to our security recommendations. 

Your delinked UOB (China) Personal/Joint-OR account number will be displayed in UOB (China) Personal Internet Banking “Link Account” page.Note: Joint/And accounts with multiple signing conditions cannot be linked. 

Yes, you can do so if your joint account requires only one signature for the authorisation of transactions. Joint/And accounts with multiple signing conditions cannot be linked for online access.

When you successfully complete a transaction, you will be given a transaction reference number on-screen. This applies to all UOB (China) Personal Internet Banking transactions except 'Enquiries'. It is important that you wait for the transaction reference number to appear on your screen before you change screens or exit from UOB (China) Personal Internet Banking. Please take note of this transaction reference number for your future correspondences with the Bank.

Please check if your transaction has been effected in 'Online Transaction History' under the 'Account Services' feature.

You can visit any UOB (China) Branch/Sub-branch providing Personal Financial Services for the termination. Please allow two business days for your Username termination request to be effective.

Online Security and Authentication

UOB (China) Personal Internet Banking has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions employs: 

  1. Multiple levels of firewalls.
  2. 128-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available. 
  3. A two-tier authentication technology that uses a Username and Password, as well as a One-Time Password obtained via the customer's mobile phone.
  4. - The corresponding daily limit is set for various types of transfers and there are total daily transaction number and annual cumulative limit controls for 3rd party transfer.
  5. - Extra safety questions (3FA) need to be passed in the execution of 3rd party transfers when exceeding the stipulated limit.

Upon login to UOB (China) Personal Internet Banking, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (symbolised by a lock) appears at the bottom status bar of your browser. This indicates that the web page you are on is equipped with encryption technology. You can double click on the security icon to view information pertaining to the security certificate for the web page.

In this case, you will be able to login to UOB (China) Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.

UOB (China) Personal Internet Banking offers SMS-OTP authentication mode. SMS-OTP is a one-time password delivered to the mobile phone of a UOB (China) Personal Internet Banking customer. For this option, the customer's mobile phone number must be registered with the Bank.

Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorized customers can gain access to account information and transact securely.

You are required to use the One-Time Password (OTP) when performing any of the following transactions: 

  1. Login to UOB (China) Personal Internet Banking. 
  2. Setting up Funds Transfer arrangement to third party UOB (China) accounts. 
  3. Setting up Funds Transfer arrangement to other banks. 
  4. Setting up Overseas Remittance arrangement.

In this case, you will be able to login to UOB (China) Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.

System Configuration

Our recommended system setup for accessing UOB (China) Personal Internet Banking is as follows: 

PC configuration: 

  1. With Internet connection 
  2. Web Browser * - Internet Explorer 6.X or 7.0, Firefox 3.03, Safari 3 

Macintosh configuration: 

  1. Mac (Leopard), Mac (Tiger) 
  2. With Internet connection 
  3. Web Browser * - Safari 3

* Please note that all Beta versions are not supported

UOB (China) Personal Internet Banking employs 128-bit Secure Socket Layer (SSL), which is internationally recognised as the highest standard in commercially available encryption technology. 128-bit Secure Socket Layer (SSL) is adopted by banks in financial institutions worldwide. Your browser must support 128-bit encryption to enable your access to UOB (China) Personal Internet Banking. To check your browser's encryption level, follow the steps below: 

Microsoft Internet Explorer 

  1. Select 'Help' from the Internet Explorer menu bar.
  2. Select 'About Internet Explorer' from the drop-down menu.
  3. The 'About Internet Explorer' dialog box will provide information on your browser version and encryption level. 

Firefox version 

  1. Select 'Help' from the Netscape menu bar. 
  2. Select 'About Mozilla Firefox' from the drop-down menu. 
  3. The 'About Mozilla Firefox' dialog box will provide information on your browser version.

To enable these features on your browser, follow these steps: 

For Internet Explorer: 

  1. In Internet Explorer, on the 'Tools' menu, click 'Internet Options'. 
  2. On the 'Privacy' tab, ensure that the slider is at the Medium security level. 
  3. Click the 'Advanced' tab. Scroll down. Ensure that either of the following is checked. 
  4. Under Java (IBM), 'Use Java 2... ‹ applet › (requires restart)' OR Under Java (Sun), 'Use JRE... ‹ applet › (requires restart)'. 
  5. Click 'OK' button to exit the dialogue box. 

For Mozilla Firefox: 

  1. In Firefox, on the 'Tools' menu, click 'Options'.
  2. Click on 'Content' tab and ensure that 'Enable Java' is checked. 
  3. Click 'OK' button to exist the dialogue box.

Aside from 128-bit SSL, UOB (China) Personal Internet Banking uses a Java applet for added security in encrypting your Password before it is transmitted to the Bank. Without being Java-enabled or having an updated JRE (Java Runtime Environment) in your browser, the applet will not work and you will not be able to login to UOB (China) Personal Internet Banking.

Launch your Internet browser.

Click "Tools" tab and select "Sun Java Console" from the menu. 

Check that JRE version is at least version 1.3.1 and higher.

Check that your browser settings comply with our recommendations. If JRE is outdated, corrupted or not installed in your system, you will not be able to enter your password for login to UOB (China) Personal Internet Banking. For example, you will not be able to move the blinking line cursor to the password field.

Please follow the steps below to install the latest version of JRE. 

  1. Go to www.java.com/getjava.
  2. Click "Free Java Download". The site will detect your browser/operating system and present a compatible Java program for download and installation.
  3. Click "Installation Instructions" if you require a step-by-step installation guide.
  4. To download the software, click "Free Java Download" and the installation process will start to run Once installation is completed, check version of JRE.
  5. Restart the browser and login to UOB (China) Personal Internet Banking.