The United Overseas Bank China (UOB China) is committed to maintaining best Privacy Practices to create, as far as possible, a secure Internet banking environment for our customers. We encourage our customers to similarly observe best practices that are within their control.
We understand customer concerns for security when they transact over the Internet. We have therefore built a security system for online banking that safeguards the confidentiality of our customers' account information and their banking transactions.
We employ several different methods to protect customers' account and personal information:
We have multiple levels of firewalls in place between our internal computer systems and the Internet.
Strong encryption protects customer information as it travels over the Internet. We use the 128-bit Secure Sockets Layer (SSL) encryption to protect the confidentiality of customers' account details and transaction data. This 128-bit SSL encryption is the commercially available security protocol for encrypting or scrambling data transmitted over the Internet. It is also currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Singapore and financial institutions worldwide.
Only your valid Username and Password which identify you uniquely, will allow you to log in to our secure website(s). This ensures that messages from authorised users only are admitted into our secure site(s).
UOB may, from time to time, issue Devices and/or establish security procedures that you may need to execute in order to use certain UOB Internet Banking services related to the Devices.
You may use the Devices (whether or not in conjunction with the Username and/or Password or otherwise):
As an additional security measure, our system may log you out of your Internet banking session after a period of inactivity
We are committed to monitoring our Internet security system constantly for potential situations that could compromise the security or the privacy of our customers and to exploring new technology continually to enhance our Internet security system.
We strongly recommend that you observe the following best privacy and security practices at all times:
Note:No staff members of the UOB China should ever ask you for your Password for whatsoever reasons.
Exercise the necessary precautions to protect your personal computer against viruses and other malicious programs. Aside from damaging and/or destroying data, viruses and malicious programs can capture your Password keystrokes and other personal information and send them to another person without your consent.
Precautions that you can take include the following:
If you wish to access a website belonging to UOB or its subsidiaries or associates, always personally and directly enter the relevant website address in the browser address bar. Do not login via any hyperlink within emails.
Always remember to logout of your Internet banking session when you have completed your Internet banking transactions or when you need to walk away from your computer even for just a minute. Do not leave your computer unattended while Internet banking transactions are being processed.
When you use our website, we may automatically collect data from you using cookies or similar technological tools. A cookie is a small file which our web servers can store on your device. This allows our website to automatically recognize and remember you.
“Cookie” as used in this cookie policy shall include all similar techniques and technology, including web beacons and log files. A web beacon is a small graphic image or other web programming code (also known as "clear GIFs" or "pixel tags") that may be included in our web pages and messages.
We use Cookies in various ways to improve your experience on our website, including
We may allow other organisations to collect user information on our website through Cookies as well. Using Cookies allows other organisations to help us analyse how our website is being used, measure the number of visitors to the website, and display advertising. To accomplish these goals, we may utilise Cookies to communicate information about you to others.
Cookies that are used by us are referred to as “first-party Cookies” while those used by our partners are called “third-party Cookies”.
If you wish to delete Cookies or instruct your web browser to delete or refuse Cookies, you may take the following actions:
For Advertising Cookies, you can change your third-party cookie preferences for analytical and online marketing purposes by clearing the Cookies in your browser. Please note that in doing so, you may see other advertisements that may not be relevant to you.
Please note, however, that if you delete or refuse Essential, Functional, or Performance Cookies, you might not be able to use all of the features that we offer or store your preferences, and some of our pages might not be properly displayed. It is possible that not all functions of our websites would be available to you and that individual functions might only be available to you to a limited extent.
Please refer to our Cookies Policy for more detail.
Avoid using shared PCs or public PCs such as those found in cyber cafes to perform Internet banking transactions. If there is a need to do so, always satisfy yourself thoroughly that the PCs are free from viruses and be sure to clear the browser's cache upon completion of your transactions.
You should update your browsers and application software to support 128-bit SSL encryption or a higher encryption standard.
If you suspect that your privacy has been invaded or that your account(s) has/have been accessed by unauthorised persons, please change your Password immediately and contact us by calling the direct hotlines for the respective services. Check your account statements to see if any transaction has been performed without your authorisation. Should there be any unauthorised or unusual transactions, please notify us immediately.
You should check your account statements regularly and notify us promptly of any errors. At the minimum, you should check your account statements at least once at the beginning of each month.
Bank accounts
If you object to any entry or omission in your bank account statement in respect of any calendar month, you must inform the Bank in writing within 14 days of the date from which the full statement for that calendar month is made available on UOB Personal Internet Banking. Failure to do so shall imply your acceptance of the account statement and the correctness of the account statement.
As information submitted via email is not encrypted during transmission, it is important that you do not give your account or credit card number nor convey any confidential information or banking or other instructions in your enquiries and/or comments.
If you encounter any suspicious email, passing off as an email from UOB Group, please notify us immediately.
At the UOB China, we are committed to providing you with responsive customer service. When we receive any customer complaint, our priority is to attend to it as expeditiously as possible.
If there are differences in meaning between the English version and any translation of any terms and conditions, the English version shall prevail.
